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Backup Policy

Shropshire Web Team takes daily backups of your website data and maintains a redundancy clone of your system infrastructure. Your backups are stored on Synology RAID enclosures and specialist backup hardware. They are located at the data-centre in London and at our offices. Backup data is only accessible by Shropshire Web Team staff. Engineers at the data-centre do have access to parts of our infrastructure but not to your data.

Our backup system has three components

1. System Clone

Your Shropshire Web Team website & CMS will be periodically cloned as system developments demand. This allows a recent version of your website framework and data to be brought back online quickly following a significant hardware failure. The clone runs on a separate SAN.

2. Your Standalone Files

Files such as word documents, images and PDF documents are backed up for the purposes of disaster recovery only. If they are removed or updated, old versions are immediately deleted from our backup inline with our GDPR policy. It is vital that copies of images and documents uploaded to our CMS are also stored locally on your internal network.

3. Your Website Database

Your Shropshire Web Team Cloud maintains a database of all website data including navigation hierarchy, templates, page content, users and form submissions. We keep daily copies of your website database for 30 days. We then keep a copy of the database from each of the previous 12 months.

Bear in mind that the database itself is stored in a bespoke encrypted format and therefore cannot be transferred in full to yourself or any third party. However parts of this backup can be restored from any available save point back to your live project if required. Depending on the amount of data to be restored there may be a small administrative fee required for this operation.

Backup Liability

We take every care to ensure that your data is stored safely and securely. We use professional hardware and employ multiple layers of redundancy. However, Shropshire Web Team Limited accepts no liability for any losses incurred through loss of data.

We recommend that customers use website ripping software to store local copies of their HTML pages, images and stylesheets. We also recommend that copies of files uploaded to our CMS are stored locally on your internal network.

For more information on how we manage and protect your data, please email or alternatively phone 01743 562690.

"...Toby has worked so hard on getting my website exactly how I wanted it (with the patience of a Saint), I've have so many compliments & positive feedback. Highly recommended. Thank you Shropshire Web Team!..."

Audrey Whyle – Audacious Art

"...We came across Shropshire Web Team and what a stroke of luck this was! They have been, and continue to be, just superb. Communication is great, they know their stuff...You will not regret choosing these guys..."

Wendy Blower – Harcourt Minerals

"...Huge thanks to Shropshire Web Team for their brilliance. Highly recommend them..."

Vickie Barker – Dog Confidence

"...I have been extremely happy with the help and support provided to me by Shropshire Web Team. They are knowledgeable in their field and have always been very approachable and easy to work with..."

Lorna Saunders – Positive Steps Physiotherapy

Contact Details
01743 562690

Shropshire Web Team Limited
Office 286, 8 Shoplatch

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